Frequently Asked Questions
Everything you need to know about finding your perfect rug.
How long will it take for my rug to arrive?
Most orders are processed within 24 hours. Depending on your location, shipping typically takes between 3 to 7 business days for metro areas and slightly longer for regional zones.
What is your 'Try it at Home' return policy?
We offer a risk-free 30-day return policy. If the rug doesn't look quite right in your space, you can return it for a full refund. We even arrange the courier pickup for you.
Are your rugs suitable for homes with pets and children?
Yes, we offer a wide range of 'Pet-Friendly' and 'Easy-Clean' collections specifically designed with durable, non-shedding fibers that can withstand high traffic and occasional spills.
How do I choose the right rug size for my room?
We recommend measuring your furniture first. A general rule is to ensure all furniture legs are resting on the rug, or at least the front legs of your sofa. Check our size guide for visual layouts.
Do I need a rug underlay?
While not mandatory, we highly recommend a non-slip underlay. It prevents the rug from sliding, protects your hard floors, and adds an extra layer of cushioning for comfort.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay, Zip, and PayPal.